|
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary | 
 enlarge | Author: Mark Sanborn
Publisher: WaterBrook Press
Category: Book
List Price: $15.95
Buy New: $11.96
You Save: $3.99 (25%)
New (51) Used (39) from $1.50
Rating:  76 reviews
Sales Rank: 96491
Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 136
Shipping Weight (lbs): 0.6
Dimensions (in): 7.6 x 5.1 x 0.8
ISBN: 1578568323
Dewey Decimal Number: 158
EAN: 9781578568321
ASIN: 1578568323
Publication Date: April 20, 2004
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
|
| Also Available In:
|
| Similar Items:
|
| Editorial Reviews:
Product Description
Seize the chance to be extraordinary.
Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Chances are it was someone like Fred the postman--so outstanding in his service that Mark Sanborn realized this mail carrier could be an example for any person wanting to be extraordinary.
The “Fred factor” is summarized by four principles that will release fresh energy, enthusiasm, and creativity in your career and life:
• Make a Difference
• Build Relationships
• Create Value
• Reinvent Yourself
You, too, can apply The Fred Factor to enrich the lives of customers, co-workers, friends, and family members, as well as reach new levels of personal success yourself. Sanborn also shows how to discover and develop other “Freds.
Why not become a “Fred” yourself? You will turn the ordinary moments of life into extraordinary opportunities to make a difference in the world.
|
| Customer Reviews: Read 71 more reviews...
 Inspiring read --> Applies to all walks of work December 27, 2008
This is an interesting read, and truely applies to any service sector employees(which we are mostly in the US).
The author drives the importance of going the extra mile on a daily basis to deliver value to your customer, be open-minded to learn new things to be useful to your customer etc. The book also emphasises on nitty-gritty stuff like being ready with a deliverable ahead of time, to give a pleasant and positive surprise to your customer.
It is a concise read with lots of useful tidbits for individuals to turn super performers. These include being always mindful of customer centric execution and be mindful making the most of one's day of work etc.
A must read for all the folks who want to deliver with superior quality and make an impact.
Service the "Fred" Way October 20, 2008
In the spirit of Ken Blanchard ("One Minute Manager" series and others) and John G. Miller ("QBQ: The Question Behind the Question"), Mark Sanborn has written a great little book about the ordinary, everyday people who choose to do the little extra things for and in service of others. Sanborn calls these extraordinary ordinary people "Freds," in honor of the mailman who first inspired him to notice, respect, and share with the world how special these people are and how common-sense and important it can be for each of us to strive to be a Fred.
The book is divided into four logical and sequential parts: What's a Fred?, Becoming a Fred, Developing Other Freds, and For the Love of Fred. In the first part, Sanborn introduced the four "Fred Principles," which were constantly reinforced throughout the rest of the book with quotes, real-life anecdotes, and thought-provoking insights and discussion. Sanborn, with his direct and easy-to-read writing style, clearly showed that the best thing about these principles - Everyone Makes a Difference; Success Is Built on Relationships; You Must Continually Create Value for Others, and It Doesn't Have to Cost A Penny; and You Can Reinvent Yourself Regularly - is that everybody is capable of living them with just a little focused effort and reflection. Another very powerful passage for me at the end of the book were Fred's answers to Sanborn's question, "Why do you do what you do?"
I would easily place this book near the top of my list of "must read" service, leadership, and character-refinement books. I highly encourage everyone to invest time within the pages of this little gem, and get inspired and motivated to become more `Fred-like.'
I want to be a FRED! October 9, 2008
And after reading this book, who wouldn't want to be? Mark Sanborn writes that his postal carrier, by going above and beyond in Mark's eyes, truly inspired him. The book goes on to talk about how everyone can turn the ordinary into the extraordinary. Fred the mail carrier, achieves this without even knowing it! The book is well written and very thought provoking! I have also had the pleasure of hearing Mark speak in person. He sure has a WOW factor to his performance! Mark inspires an invitiation to greatness in work, home, and community. Making the world a better place.
Are you a Fred? September 19, 2008
1 out of 2 found this review helpful
'The Fred Factor' is a motivational book which uses many examples of outstanding customer service as well as outstanding generosity the author has experienced in everyday life to provide models of how we can change the world in small, simple ways. I enjoyed reading the book and it urged me to improve the way I interact with people I encounter every day. I especially recommend the book to anyone who has a job involving customer service in any way, as the book is highly focused on dealing with customers and coworkers. My only criticism is for the author to focus less on the customer service aspect of being 'Fred-like' and to be more in-depth on how 'Fredness' can be applied to living life. However, I would recommend this book to anyone, regardless of employment, and believe it can change the way people view their everyday life. It is a very motivational read it is easy to understand and apply the suggestions in the book to anyone's life.
Another leadership fable that I love is Squawk!: How to Stop Making Noise and Start Getting Results
Squawk!: How to Stop Making Noise and Start Getting Results
The Fred Factor September 6, 2008
The Fred Factor is an absolute read for anyone anywhere. It not only motivates you as a leader but changes the way you think about your job. I have given it to workers who complain a lot or who constantly want praise for what they do. Fred does his job because he views it as a leader servant seeking to make the world a better place. So refreshing. We have a UPS driver that is retiring after 30 years (22 with us) and we will be presenting him with a copy of this book. He is our Fred.
|
|
|
|
Powered by CBN AssociateStore
| |
